Privacy & Cookie Policy

Zinnia respects your privacy. This Privacy & Cookie Policy explains what information we collect, how we use it, how cookies and tracking technologies work on our website, and the choices available to you.

1. Information we collect

When you visit our website, create an account, place an order, or contact us, we may collect:

• Account and contact information, including your name, email address, phone number, and login information if you create an account.
• Order and delivery information, including products ordered, order number, delivery address, delivery instructions, and support messages.
• Payment and refund information for Cash on Delivery orders, including refund details such as a mobile financial service number or bank transfer details when needed.
• Website and usage information such as pages viewed, cart or checkout actions, device type, browser, operating system, traffic source, approximate location, and cookie consent preferences.

2. How we use your information

• Create and manage your account
• Confirm, process, and deliver your orders
• Provide delivery updates and customer support
• Handle returns, exchanges, and approved refunds
• Prevent fraud, misuse, or unauthorised activity
• Maintain website security and performance
• Understand how customers use our website
• Measure and improve Facebook and Instagram advertising performance through Meta Pixel
• Send promotional messages only when you have chosen to receive them
• Comply with applicable legal or record-keeping requirements

3. Payment information

We currently accept Cash on Delivery (COD) for eligible orders. We do not collect online card or mobile wallet payment details at checkout unless an online payment option is clearly made available on our website in the future. If online payment methods are introduced later, this policy will be updated.

4. Sharing your information

We do not sell your personal information. We may share necessary information with trusted service providers, including courier partners, website and technical service providers, Google Analytics where you allow analytics cookies, Meta Pixel where you allow advertising cookies, and government authorities or regulators where disclosure is required by applicable law. We share only the information reasonably necessary.

5. Cookies & tracking technologies

We use cookies and similar browser technologies to operate our website and, with your permission, to understand website activity and measure advertising performance.

• Essential cookies: Required for basic website functions such as cart activity, account sign-in, security, necessary preferences, and storing your cookie choices.
• Analytics cookies: With your permission, Google Analytics may help us understand pages visited, products viewed, time spent on pages, device and browser information, referring source, and general website interactions.
• Advertising cookies: With your permission, Meta Pixel may help measure advertising performance on Facebook and Instagram, including page views, product views, add-to-cart actions, checkout or purchase-related events, and technical identifiers used for advertising measurement.

Google and Meta may process information received through their technologies according to their own privacy policies and settings.

6. Your cookie choices

When you first visit our website, you can choose whether to allow optional analytics and advertising cookies. You may accept optional cookies, reject optional cookies, change your choices later through Cookie Settings, or delete and manage cookies through your browser settings. Rejecting optional cookies will not prevent you from browsing, adding products to your cart, or placing an order.

7. Marketing communications

We may send promotional emails, SMS messages, or other marketing communications only when you have chosen to receive them or where otherwise permitted. You may stop receiving marketing communications at any time. Order confirmations, delivery updates, return communications, and customer support messages are service-related and may still be sent when necessary.

8. Data security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

9. Data retention

We keep personal information only for as long as reasonably necessary to process and support your orders, maintain your account where applicable, manage returns, exchanges, refunds, or complaints, improve our services where appropriate, and meet legal, accounting, or record-keeping requirements.

10. Your rights & requests

You may contact us to request access to your personal information, correct inaccurate personal information, request deletion of eligible personal information, withdraw from marketing communications, ask questions about how your information is used, or change or withdraw your cookie preferences. Some information may need to be retained for legal, accounting, fraud-prevention, or order record-keeping purposes.

11. Third-party services

Our website may use third-party services such as Google Analytics and Meta Pixel. These services may process information according to their respective privacy policies and user controls. Our website may also contain links to external websites or social media pages. We are not responsible for the privacy practices of websites that we do not operate.

12. Changes to this policy

We may update this Privacy & Cookie Policy when our website features, payment options, service providers, tracking tools, or legal obligations change. The latest version will always be published on this page with the updated date.

13. Contact us

For privacy-related questions, cookie choices, or requests regarding your personal information, contact us at [email protected] or 01705669795. Support hours: Saturday - Thursday, 10 AM to 08 PM. You may also use the Contact Us page.